AuxiCogent is focused on developing long term partnerships with clients and delivering value throughout the relationship. Examples abound where we have successfully delivered on both expressed and desired client expectations.

The strengths of our team lie in analyzing processes, identifying key ingredients for successful migration & remote delivery and creating an environment that nurtures process improvements to deliver results without boundaries. There are several reasons for you to partner with us.

Process Execution Excellence
AuxiCogent redefines customer experience through its Business Excellence Framework supported by several best practices and approaches – Six Sigma, Lean , Kaizen and COPC Gold Standard.

Our Business Excellence Framework transformed the business process of a client within 120 days of transfer from their existing service provider who never achieved the service targets, even over a 3 year period. Our robust operational models resulted in the accomplishment of world class service delivery using the same operations team that was employed by the previous provider. Read our success stories.

The fact that we are the youngest company in the world to be certified on ISO 27001 and UK Data Protection Act, together, is a validation of our delivery frameworks.

Flexibility
Understanding constantly evolving business needs of companies, we offer innovative business models to provide our clients tremendous flexibility in their engagements. Our models range from Vendor assisted Captive model to Pure Third-Party Outsourcing and include the Build-Operate-Transfer (BOT) and Reverse Build-Operate-Transfer options.

It is this flexible approach that allowed us to support a Global Hotel Chain through a project based engagement.
All it takes to witness our flexibility is a small pilot for your business

Proven Global Service Delivery Locations
Our offshore delivery locations in India, Sri Lanka, China and Singapore provide the flexibility to right-shore a process. We are already helping one of the world’s leading healthcare organizations to leverage the smart delivery and overcome growth limitations posed by their several existing delivery centers. If your business requires a smart shore to leverage lower costs and resource availability you should talk to us.

High Quality Global Outsourcing
The high quality of our approaches will be evident from our first interaction.

A Global Media company had to reverse its outsourcing initiatives with a reputed Global service provider as the provider was interested in doing the business its way without understanding the company’s processes and requirements. This company has resurrected its outsourcing initiatives and successfully transitioned its processes on the strengths of our approaches and accomplished business objectives. Read our case study.

Cutting Edge Technology & State of the Art Facilities
AuxiCogent is one of the first service providers in the world to leverage MPLS technology for cost effective connectivity with clients’ applications and redundancies for business continuity. This cutting edge technology includes:

• End to end converged IP based interaction network to support onshore / offshore operations in a distributed environment, ready to serve USA based clients from the word, “Go”.
• State of the art data centers
• State of the art voice infrastructure covering call distribution, recording and quality monitoring systems
• Business Continuity and Disaster Recovery Planning

Project Management Skills
We have a highly skilled team of professionals with vast experience of working on large projects, in multi cultural environments, successfully transitioning 35000+ processes and delivering them remotely. In fact the effort is guided is guided by the management team that laid the foundation for the Indian BPO industry.

We have several success stories attributed to our teams and testimonies of many satisfied clients should you wish to read them.

Strong Financials
The main financial investor of AuxiCogent is John Keells Holdings (JKH), a 130 year old conglomerate in Sri Lanka with a market capitalization of USD 1 Billion. AuxiCogent has the financial resources to meet all your present and future needs.

Value Proposition
It is quite natural that our value proposition goes beyond basic labor arbitrage benefits to establish process improvements and transform clients' businesses for our clients.

Unleash our competencies for your business
Today large companies have become seasoned outsourcers deriving value from from their current outsourced operations and adding transformation aspect to their operations. Small and Medium Businesses (SMB), on the other hand, are either new entrants or yet to experience and unlock the real benefits of outsourcing.

AuxiCogent has the scale and expertise to help large companies transform their outsourced operations if they are suboptimal.

For the Small & Medium Business segment, we offer a unique value proposition of hand holding the organizations in their outsourcing strategy initiatives and helping them successfully achieve stability faster and quicker.

We strive to provide focused attention and commitment to our clients’ processes irrespective of their size and industry focus and contribute to their business growth.