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The travel and leisure industry has
witnessed dramatic changes in the last few years.
International political events have resulted in massive
losses for the travel players. The good news is that
recent demand trends have been encouraging for the
travel industry.
Low cost airlines have created a niche for themselves.
Online travel agencies are making their mark and challenging
the traditional models. Both leisure and business
travel are bouncing back giving all travel suppliers
the opportunity to improve yields.
Over the next few years the travel industry is expected
to grow driven by by customer demand, price rationalization
and deregulation in India and China. For major players
in the travel industry the key to success is to provide
services that result in customer delight, at a lower
cost, and bringing customers unique and customized
offerings.
Unlike other providers, our investors own 11 hotel
resort properties, three tour operating companies
and a travel management company. In addition, our
experience includes reservation, sales and customer
service for some of the world's largest airlines.
This unique experience enables us to staff our
specialized teams with destination specialists, vacation
planners, reservation sales counselors and others.
We provide a comprehensive service portfolio that
covers multiple processes designed to provide better
ROI by improving loyalty and repeat purchase for the
partners.
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