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SUPERVISORY BOARD |
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Raman Roy
Chairman & Managing Director
- Quatrro BPO Solutions
Raman Roy is widely regarded as the pioneer
and "Guru" of the Indian BPO industry.
He is a pioneer three times over, having
successfully led the captive BPO initiatives
of:
- American Express - business leader
for American Express's BPO business
in India
- GE Capital - CEO of GE Capital International
Services (GECIS)
- Spectramind (now Wipro BPO) - The
venture-funded Spectramind, with an
enviable leadership team and a proven
track record, was acquired by Wipro
in July 2002.
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Raman
remained as Chairman and Managing Director
of Wipro Spectramind until June 2005,
growing the company to become the largest
provider of third party BPO shared services
from India, with nearly 16,000 employees.
As a tribute to his contribution to the
BPO industry, he was awarded the Dataquest
Pathbreaker Award in 2002 for directly
creating 35,000+ jobs in India and indirectly
enabling the employment of 350,000 people
by creating the BPO industry. |
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Susantha Ratnayake
Chairman - John Keells Holdings
(JKH)
Susantha Ratnayake was appointed as the
Chairman of John Keells Holdings in January
2006 and has served on the JKH Board since
1992. He has overall responsibility for
Group Strategy and New Business Development. |
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Susantha
is a council member of the Employers Federation
of Ceylon and is a committee member of
the Ceylon Chamber of Commerce. He also
serves as a member of the Tourism, Sovereign
Rating and Investment Promotion Clusters
of the National Council for Economic Development
(NCED). He has over 27 years in management
experience, all of which has been with
JKH Group. |
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Raj Dutta
Executive Director, Quatrro BPO Solutions
Raj Dutta is a seasoned professional with
over 23 years of experience in handling
diverse areas in Finance and General Management.
Raj is a founding member of Quatrro and
the CFO of the group. |
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Prior
to joining Quatrro, Raj was with Wipro
Spectramind and had the dual charge of
being the CFO of Spectramind and Vice
President-Corporate Affairs of Wipro.
Raj was the first CFO of GE Capital International
Services (now known as Genpact ) and later,
Head of their Hyderabad operations. Raj
has spent over 12 years in the BPO industry.
Raj is a Chartered Accountant and Cost
& Management Accountant. He was voted
the CFO of the year in 2003 at the India
CFO Forum. |
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Ronnie Peiris
Group Finance Director - John
Keells Holdings
Ronnie Peiris is Group Finance Director
and President of John Keells Holdings
and has overall responsibility for Group
Finance, including Treasury, Taxation,
Corporate Finance, Group Initiatives,
Shared Services and the Information Technology
functions. |
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Previously,
Managing Director of Anglo American Corporation
(Central Africa) Limited and EXCO Member
of Konkola Copper Mines Plc, both in Zambia,
Ronnie has served on the Boards of many
overseas companies.. He is a Director
in multiple group Companies and has over
33 years of finance and general management
experience in Sri Lanka and abroad. He
is a member of The Ceylon Chamber of Commerce. |
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Balki Vasudevan
President & Chief Executive - Strategic
Business Development, Quatrro BPO Solutions
Balki Vasudevan is a highly experienced
Finance professional with expertise and
exposure in all facets of Finance across
multiple industries. He has over 25 years
of experience. |
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Prior
to joining Quatrro, Balki was CFO of Wipro’s
Global IT Business and additionally the
Corporate Controller and Head of Financial
Planning & Control for the Wipro Corp.
He was also the CFO of Wipro Infotech
and was with GE Medical Systems and Larsen
& Toubro prior to joining Wipro.
Balki has a B.Com from Madras University
and is an Associate Member of the Institute
of Costs and Works Accountants of India.
He is also an Associate member of the
Institute of Company Secretaries of India.
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Romesh David
President, JKH Transportation Group
Romesh David has been with John Keells
Holdings for 25 years and has overall
responsibility for the Transportation
Group. Romesh is a member of the JKH Group
Executive Committee, a member of the Institute
of Logistics and Transport, a member of
the Transport Cluster of the NCED, and
a past Chairman of the Sri Lanka Freight
Forwarders Association. |
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| At AuxiCogent he serves as
the Executive Champion for the service offerings
in the Shipping, Transportation and Logistics
Industry. |
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Krishan Balendra
Executive Vice President
Krishan Balendra has been Head of Corporate
Finance and Strategy at John Keells Holdings
since September 2002. He started his professional
career at UBS Warburg, Hong Kong in Investment
Banking, focusing primarily on equity
capital markets. |
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| After four years stint in
Hong Kong, he continued his career in Corporate
Finance at Aitken Spence & Co., Sri Lanka
prior to joining JKH. He holds a Law Degree
(LLB) from the University of London and
an MBA from INSEAD. |
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Upendra Singh
Executive Vice President, Quatrro
Upendra Singh (Upen) is a founding member
of Quatrro. He brings over 22 years of
experience in general management, operations,
and the creation and consolidation of
new BPO entities in India and overseas. |
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Prior
to joining Quatrro, Upen was with Spectramind
as its first VP of Operations in May 2000
and was instrumental in delivering double-digit
annual growth, increasing the rate of
customer satisfaction and earning client
confidence. He had also spent 15 years
with American Express in various assignments
including Director of Operations & Head
of MIS, Japan, Asia Pacific, Australia
(J/APA) region. As a member of the Executive
team, Upen also helped set up India's
first BPO for the American Express Finance
Resource Centre (FRC) in 1994.
At American Express, Upen was recognized
with the "Chairman's Award for Quality"
and the "Great Performer Award for Excellence
in Customer Service" on several occasions.
Upen holds a Graduate Degree in Economics
from the University of Delhi. |
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MANAGEMENT TEAM |
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Sanjeeva Fernando
President
Sanjeeva Fernando is the President of
AuxiCogent and until August 2007 was Head
of the Transportation Sector of John Keells
Group. In this position he oversaw the
entirety of the Logistics, Aviation, Outbound
Travel, Shipping and Marine Fuels businesses
in the Group in Sri Lanka, India and the
Maldives. He has over 20 years of management
experience, 14 of which have been with
the JKH Group in diverse businesses and
capacities. |
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| A Printer by profession, he
qualified from the London School of Printing
and is a member of the London Institute
of Printing. He joined JKH in 1993 as CEO
of it’s printing and packaging business
and went on to be the CEO of Lanka Marine
Services from the time of its acquisition
in 2002 until he was appointed as head of
Transportation Sector in 2005. |
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Shailendra Masaldan
Vice President - Operations
Shailendra Masaldan has 24 years of experience
in the Manufacturing and Services industries.
He was Vice President of Operations and
Head of the Customer Advocacy Group at
Wipro Spectramind. He was responsible
for Work Force Management, Knowledge Management
and Service Delivery in the Technical
Help Desk, Customer Care and Health Insurance
Claims Processing areas during his 7 year
engagement. |
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His significant
accomplishments include championing and
meeting clients' objectives within the
organization, creating, disseminating
best business practices across the service
delivery organization and enhancing the
human & work place resources' productivity.
Shailendra is a qualified Chartered Accountant,
Certified Debt Collector in the states
of Colorado & Tennessee and is a seasoned
practitioner of Six Sigma, Lean techniques.
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Manoj Aggarwal
Chief Financial Officer
Manoj Aggarwal is a Finance strategist,
with considerable background in financial
management of IT Companies. He has worked
with organizations including Indian and
Multinationals of varying size across
multiple industries covering software
services & consulting, software product
development, and manufacturing. |
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He has
around 15 years of expertise in leading
core finance functions such as Commercial
& Legal Negotiation, Contract Management,
Budgets & Variance analysis, P&L analysis,
Statutory compliances. He has worked at
various levels in Wipro Technologies,
EHPT (Ericsson Hewlett Packard), Sona
Koyo. He is credited for being a technology
champion for automating various processes
with the objective to make them globally
accessible, seamless and non individual
dependent. |
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Rajesh Dhuddu
Associate Vice President - New
Product Development
Rajesh Dhuddu has 10 + years of experience
in Marketing, Product Management and
Business Planning. He spent several
years at Tata Group working in the Telecommunications
and Business Process Outsourcing companies.
He was selected as a member of the founding
team that launched Tata Sons' start
up venture to provide Domestic BPO services
and grew the operations to 4000+ people
in a span of one year. |
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| Rajesh
was also the architect of the inorganic
strategy that helped Tata Sons' BPO
foray into international business through
acquisition of two US based BPO centers
in the online travel vertical. He led
the integration teams in a number of
pre and post acquisition activities
covering due diligence, business valuation
and contract negotiations. He is a certified
Project Management Professional (PMP),
Business Excellence Model Assessor and
is trained in Six Sigma. |
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Devarshi Deb
General Manager - Human Resources
Devarshi Deb has 14 years of experience
in the field of Human Resources and
heads people management. He has been
in a leadership role for the last 9
years. His core competencies lie in
strategic HR with focus on Change management,
Organizational development, Learning
and Employee engagement. |
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